Tourism Ambassador

Leicester City Council is looking for volunteers to act as Tourism Ambassadors. Tourism Ambassadors will support major tourism venues and events and contribute towards this important sector.

Volunteers will be asked to commit to a development training package at the beginning of undertaking the role. This will consist of a half-day customer service training at Leicester College, half-day information presentations from Leicester City Council, a minimum of four induction tours of attractions and venues including one hotel. It will end with a multiple-choice quiz and certificate & celebration event. Volunteers will receive a printed training manual giving a summary of information on the city's tourism venues, local attractions and other initiatives.

• Once trained, volunteers will be supported by the Volunteer Coordinator to engage the public with Tourism venues.
• Volunteers can select their shifts and preferred site based on their availability, interests and expertise.
• Volunteers should have confidence in dealing with the general public and will be asked to work on developing high level customer service skills to help them in their volunteer role.